MECHANICAL SERVICE

Q. Do I need to take my vehicle to a dealership for service and factory scheduled maintenance in order to keep it under warranty?

A. NO, but...

While the answer is, no, you do not have to take your vehicle to a dealership for service to keep it under warranty, there is a difference between some repair shops. We use only factory approved parts and fluids and in many cases original equipment parts and fluids from the dealer.

Q. How often do I need an oil change?

A. The answer depends on the type of oil you use and the type of driving you do.

With conventional oil we recommend your oil to be changed every 3 months or 3,000 miles with the type of driving most people do in this area. With synthetic oil you can extend the amount of time and miles to every 5 months or 5,000 miles. While these may not be what your vehicle manufacture recommends, they are standard recommendations for the auto repair field. We see the results waiting too long between oil changes and keeping in mind that your automobile is typically your second largest investment we recommend using these guidelines.

Q. Why is the cost of repairs different at different shops?

A. While most shops use the same labor rate guide the difference in cost is typically in the parts. We use the best quality parts to assure you receive the best possible which is why we back it with a 24 month, 24,000 mile warranty. This is twice the typical warranty of most shops.

Q. When do I need to rotate my tires?

A. Tire rotation all depends on the road conditions and the drivers habits.

When we service your vehicle we will inspect the tires and recommend a tire rotation or tire replacement if it is needed. At Modern Collision Rebuild & Service we know that tire pressure and tire condition is very important in keeping your family safe on the road.

Q. What does "ASE certified" refer to and why is it important?

A. ASE or Automotive Service Excellence is an automotive technician testing standard.

The ASE logo shows that our technicians are knowledgeable in the areas of their testing and that they take pride in showing it. It also shows that the technician keeps up to date in their knowledge of today's vehicles and how to correctly repair them.

Q. Should I buy winter snow tires or studded tires?

Years ago most tires were made of the same rubber compound so there were not many choices for driving in winter conditions. In 1965 studded tires were introduced which were an improvement for winter driving conditions. Stud-less winter tires were first introduced in 1992 and since then they have proven to be far superior to studded tires. Today's winter tires are made of composite rubber mixtures that grab and release the snow & ice much better that studded tires. While studded tires are still produced, the winter tires of today far surpass the handling ability of studded tires. See this link for more information from TireRack.com. http://www.tirerack.com/videos/index.jsp?video=7&tab=winter&

Q. Will I receive a discount on a rental car while my vehicle is being repaired? AUTO BODY

A. Yes.

We discount the cost of the rental vehicle if we are working on your vehicle. Ask our office personnel for current discounts.

AUTO BODY

Q. Do I have to go to the repair shop that my insurance company suggests?

A. No.

By Law, and according to your Washington State Insured Motorist Rights, you have the right to choose the repair facility you want to repair your vehicle.

Q. Do I need to get more than one estimate for repairs?

A. No.

By law, you need to acquire only one estimate, and that one estimate should be from the shop you have chosen to repair your vehicle.

Q. Why do estimates differ from shop to shop?

A. Remember that the quality of repair is not the same at every shop. Modern Collision Rebuild & Service uses the highest quality materials and parts to repair you vehicle. We try to be as thorough as possible when writing an estimate to minimize additional unexpected costs. Watch out for shops that may intentionally write a lowball estimate to get your business.

Q. What is the difference between "alternative" crash parts and OEM (Original Equipment Manufacturer)?

A. OEM parts and components have been designed and manufactured to very strict tolerances and collision specifications by your auto's manufacturer. "Alternative" crash parts, also known as "after-market", are typically made overseas, and generally do not fit, do not have the same corrosion protection, and are not crash tested. See Consumer Reports testing article at: http://blogs.consumerreports.org/cars/2010/11/copy-cat-car-bumpers-prove...

Q. How will I get a rental car when my car is being repaired?

A. At Modern Collision Rebuild we have a fleet of cost efficient rental cars on-site to get you on your way fast.

Q. Will I have out of pocket expenses if I go to Modern Collision Rebuild?

A. Modern Collision Rebuild & Service will charge you only what it takes to perform a structurally sound, aesthetically pleasing repair. We do not cut corners that diminish the value of your investment or endanger lives. In the end you are responsible for the full repairs.

Q. What type of warranty does my repair come with?

A. Modern Collision Rebuild & Service offer a "lifetime" (As long as you own the vehicle) warranty on all materials and repairs. Replacement parts may have a limited warranty, depending on their manufacturer.