Consumer Information

Things you need to know concerning choosing a qualified repair facility
The insurer paying for your repair may attempt to direct you into a shop with which they have a Direct Repair contract (aka: DRP, COD, PRO, etc).  Invented by insurers to save themselves money, your best interests often are not met at DRP shops.  If an insurance representative attempts to steer or otherwise coerce you to another shop, remember this:

1.

 By law, you have the right to choose the repair facility you want to repair your vehicle.  It’s your car and you alone will have to live with the repairs.

2.

 By law, you need acquire only one estimate, and that one estimate should be from the shop you have chosen to repair your vehicle.

3.

 Be firm with the insurer: Insist on the shop you have chosen.
4.
 Remember that the quality of repair is not the same at every shop: Modern Collision Rebuild has completed over 30 years of consistent top quality repairs.
5.
 Remember that Modern Collision Rebuild will be happy to take care of all negotiations with insurers, if you so choose.
6.
 Don’t be fooled by persuasive, misleading word-tracks insurers often use to direct you into one of their DRP shops that give insurers discounted prices, too often compromising the safety and quality of your repairs.
Typical misleading insurer word-tracks include:
“The shop you chose is not on our preferred list” / “The repairs may take longer.”  At Modern Collision Rebuild we don’t cut corners: We will work with the insurer, begin repairs at the earliest possible time, and finish them with the least inconvenience to you.
“We’ve found the shop you chose to be difficult to work with.”  At Modern Collision Rebuild we work with all insurers, and with your interests foremost in all negotiations.
 “If you choose that shop you may have to pay the difference in price.”   At Modern Collision Rebuild we will negotiate a fair, uncompromising price with the insurer.
“One of our approved shops can begin repairing your vehicle immediately.”  Tell them you have already chosen Modern Collision Rebuild to perform your repairs, and if the insurer continues to push for another shop, let us do the negotiating for you.