Auto Repair In Bainbridge Island

This was my first visit and I plan to come back. The service was easy to schedule and the check-out was smooth when finished. I received a thorough report and the bill was exactly what I expected.

Personable team from the desk management to the mechanical team. Appreciated an honest evaluation with no add ons in service or price. They were great & honest. We’ll be back for sure.5

I brought my son's car in a few months ago for an airbag fault light. This is the only auto body and collision shop in Kitsap that would take a car over 20 years old. The price for the first diagnostic test was much higher than I expected. They charged around $350 just to identify the problem! It was a fried computer system. The repair quote started around $2500, but there was no guarantee it would work or if the airbags were still good in the first place. We passed on the repair. Beyond the exorbitant prices, my biggest issue was the customer service and treatment. When we picked up the car, gross trash was on the driver's side floor mat. I raised the issue with the receptionist, and she found a manager. I showed him what was in the car. I asked why the staff would leave the car gross and dirty when it didn't come in like that. Instead of apologizing for the trouble and asking the technicians what happened, he immediately got defensive and tried to push off the blame by saying maybe it was the tow truck driver or one of my son's friends. I told him the car was not towed and the floor mat was clean when we brought it in. It took about 10 minutes of this back and forth where he kept saying his staff would never do this and it had to be someone else. Finally, he offered to spray off the mat, which he could have done initially. When he came back with the mat, he had talked to the technician, who explained the junk was stuck in the tracks under the driver's seat and came out when he pulled the seat out. It's not a huge issue. That's the kind of thing you won't find in a car unless the seat is removed. But seriously, tell me, what person would bring the car out for pickup without at least running a vacuum over the mat covered in trash??? Unacceptable!! Yet, we never got an honest apology, and the manager seemed relieved to get rid of us. I know we don't live in Bainbridge, and my son's first car was a beater, but that doesn't make my money any less green. As a side note, they don't give veteran discounts.

The entire team at Modern Collison is fantastic, from Sonja at the front desk to the guys who work on our two cars. They do great work, and we trust them 100%. I highly recommend them.

As a newcomer to BI, I found Modern Collision to be incredibly welcoming, thorough, efficient, and honest. They changed my oil as a part of an inspection. Whatever issues they found, Chuck walked me through them and didn’t try to push the repairs that weren’t urgent or critical. What a gem of an automotive business to discover within a few weeks of my move across country. This is where I’ll bring my car moving forward. I highly recommend!

I've been doing business with Aaron and Micah for years. They give realistic quotes and timelines for repairs to and are able to be on time, on budget, and on point with quality work. They have a busy shop. Sometimes, you have to wait a bit. But good things often take time. Nice to see good guys doing good business.

The staff at Modern Collision are super professional and they repaired my truck to better than new condition. I am 100% satisfied!

Excellent customer service and reliable work. The entire team is a pleasure to deal with.

always great. Love that I can rely on the service and feel safe driving till next service needed. Thank you.

Modern Collision is the best! Aaron was so helpful in assessing our door issue and providing quick and amazing service. We've always trusted Modern with our car body needs! What a great team. Thank you!